No. Malaysian bank accounts do not use IBAN numbers. For overseas transfers, please use the beneficiary account number together with the SWIFT/BIC code MFBBMYKL.

Please transfer to the account matching the currency stated in your quotation or invoice:

• MYR payment: use the MYR account.
• SGD payment: use the SGD account.
• USD payment: use the USD account.

Using the correct account helps prevent unnecessary conversion charges and payment delays.

Please include the patient’s full name and your quotation or invoice number.

Example: INV-2026-001 – JOHN SMITH

Please send us the bank transfer receipt, transaction confirmation or SWIFT MT103 document, if available. Please also provide the patient’s name and invoice or quotation number.

Unless otherwise agreed in writing, all sending bank charges, intermediary bank fees, correspondent bank fees, remittance charges and foreign exchange costs are the responsibility of the sender.

International transfer times depend on the sending bank, originating country, intermediary banks, banking hours and compliance checks. Please send your payment confirmation after completing the transfer so our team can begin verification.

Yes. We accept payments from insurance companies, medical assistance providers, hospitals, embassies and approved corporate clients. A Letter of Guarantee or approved billing arrangement may be accepted where agreed in advance.

Mission deployment and patient transport arrangements are normally subject to cleared payment or an approved Letter of Guarantee, insurance guarantee, corporate credit arrangement or other payment assurance accepted by Apex Medevac.

Please contact Apex Medevac immediately and send us the complete payment confirmation. A transfer made to the wrong currency account may require conversion, investigation or return processing and may result in additional charges or delays.